Teams calls drop when laptop switches networks

Scenario

A mobile user moves between dock, Wi-Fi, and hotspot connections and active Teams calls drop unexpectedly.

Recommended Resolution Path

1. Capture whether the VPN client or endpoint firewall resets sessions during network transitions.
2. Check Wi-Fi roaming aggressiveness and power management on the wireless adapter.
3. Confirm the user is on a current Teams client that supports network resilience improvements.
4. Document whether the issue happens only with one home router or one SSID to narrow the blast radius.

Technician Notes

Document what changed, what confirmed the fix, and whether the issue points to a broader standards gap worth addressing for the client.