Scenario
Cloud voicemail messages arrive, but transcription is absent tenant-wide or for a defined group.
Recommended Resolution Path
- Verify that voicemail transcription is supported and enabled in the current calling configuration.
- Check language settings, licensing, and whether the issue began after a policy change.
- Compare a known-good user with an affected user in Teams admin settings.
- If messages arrive without transcript across the board, review service health before chasing individual clients.
Technician Notes
Document what changed, what confirmed the fix, and whether the issue points to a broader standards gap worth addressing for the client.
- Log in to post comments
Subjects