Scenario
A synced library appears twice in File Explorer with slightly different names, confusing users and causing edits in the wrong place.
Recommended Resolution Path
- Compare the library connection from the browser and the local sync client to identify duplicate mounts.
- Remove the stale sync relationship carefully so the active library remains intact.
- Check whether a renamed site or team changed the display name after sync was already configured.
- After cleanup, confirm users understand which path is authoritative.
Technician Notes
Document what changed, what confirmed the fix, and whether the issue points to a broader standards gap worth addressing for the client.
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Subjects