OneDrive admin reports sync healthy but files missing locally

Scenario

The admin console shows the endpoint syncing, yet the user says entire folders are not present on the workstation.

Recommended Resolution Path

1. Verify whether Files On-Demand placeholders are being mistaken for missing data.
2. Check selective sync settings and whether the folders were intentionally unsynced.
3. Look for storage pressure or sync client warnings hidden in the notification area.
4. Open the library in the web portal and reconcile what should exist versus what the client is configured to keep local.

Technician Notes

Document what changed, what confirmed the fix, and whether the issue points to a broader standards gap worth addressing for the client.