Scenario
A user approves the correct number matching prompt, but the sign-in fails immediately afterward.
Recommended Resolution Path
- Inspect the Entra sign-in log to see which policy stage actually blocked the request.
- Check device compliance, risk policy, and location conditions rather than assuming MFA itself failed.
- Confirm the user approved the prompt from the correct device and account.
- If repeated denials occur with a valid prompt, collect correlation IDs before escalating.
Technician Notes
Document what changed, what confirmed the fix, and whether the issue points to a broader standards gap worth addressing for the client.
- Log in to post comments
Subjects