Scenario
A Windows device appears joined correctly, but users do not receive SSO because the primary refresh token never issues.
Recommended Resolution Path
- Run dsregcmd status and compare device registration versus user sign-in state.
- Verify proxy, TLS inspection, and time synchronization on the endpoint.
- Check whether the user profile was created before hybrid join completed successfully.
- If only one device model is affected, compare image baselines and enrollment timing.
Technician Notes
Document what changed, what confirmed the fix, and whether the issue points to a broader standards gap worth addressing for the client.
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Subjects