Scenario
Users get repeated credential prompts when connecting through RD Gateway and never reach the target host.
Recommended Resolution Path
- Verify the gateway certificate name, NPS policy, and backend resource authorization policies.
- Check whether saved credentials or password changes are causing a mismatch between gateway and target auth.
- Review event logs on the RD Gateway for exact denial reasons.
- Test with a new RDP file so legacy settings do not keep reintroducing bad options.
Technician Notes
Document what changed, what confirmed the fix, and whether the issue points to a broader standards gap worth addressing for the client.
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Subjects