Scenario
A remote user has predictable hourly disconnects that interrupt line-of-business sessions and calls.
Recommended Resolution Path
- Check idle timeout and rekey settings on the VPN concentrator before chasing the laptop.
- Compare disconnect timing with ISP modem lease renewal or security software scans.
- Review logs on both client and gateway to see which side initiates teardown.
- If multiple users share the symptom, treat it as a policy or edge device issue first.
Technician Notes
Document what changed, what confirmed the fix, and whether the issue points to a broader standards gap worth addressing for the client.
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Subjects