Scenario
Users walking between office areas stay connected to Wi-Fi, but real-time calls stutter or drop during roaming.
Recommended Resolution Path
- Review AP overlap, minimum RSSI, and fast roaming settings instead of only signal strength.
- Check whether voice traffic is competing with large file sync during handoff.
- Compare behavior on one SSID and device class versus others to isolate design issues.
- If recent AP changes caused the issue, diff the RF and power settings against the prior baseline.
Technician Notes
Document what changed, what confirmed the fix, and whether the issue points to a broader standards gap worth addressing for the client.
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