Scenario
Visitors complete the captive portal prompt, but the splash page reappears on every new browser request.
Recommended Resolution Path
- Check controller session state, DNS interception, and HTTPS redirect behavior.
- Test whether device MAC randomization is confusing portal session tracking.
- Inspect certificate trust and browser privacy controls on modern mobile devices.
- If the issue affects only one SSID or AP group, compare policy bindings there first.
Technician Notes
Document what changed, what confirmed the fix, and whether the issue points to a broader standards gap worth addressing for the client.
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Subjects