MFA prompts delayed or never arriving

Scenario

Users report delayed push approvals or no MFA prompts during normal sign-in attempts.

Recommended Resolution Path

1. Confirm the sign-in event exists in Entra logs and that MFA was actually required.
2. Check the user device for battery optimization or notification suppression on the Authenticator app.
3. Have the user switch to number matching or TOTP as a fallback test.
4. Review conditional access and carrier/data availability before rotating methods.

Technician Notes

Confirm the business impact, document the root cause, and capture any preventative follow-up in the PSA or client knowledge base.