Scenario
A Mac reconnects to the office and sees the printer, but the queue pauses after each sleep and wake cycle.
Recommended Resolution Path
- Check whether the printer is installed via Bonjour, IP, or a print server queue.
- Update the vendor driver and verify the Mac is not defaulting back to AirPrint unexpectedly.
- Delete and recreate the queue only after capturing the exact protocol being used.
- If multiple Macs show the same pause pattern, inspect the printer or print server, not just the clients.
Technician Notes
Document what changed, what confirmed the fix, and whether the issue points to a broader standards gap worth addressing for the client.
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