Scenario
After a wireless password change, users continue getting prompts from the keychain for the retired secret.
Recommended Resolution Path
- Delete the stale network entry and related keychain items rather than repeatedly typing the new password.
- Confirm whether configuration profiles are re-pushing the old secret from management.
- Check if a hidden SSID or duplicate SSID profile is confusing macOS.
- Once fixed, verify auto-join behavior after reboot so the issue is truly cleared.
Technician Notes
Document what changed, what confirmed the fix, and whether the issue points to a broader standards gap worth addressing for the client.
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