Scenario
Users can print through the server queue, but direct IP printing to the same device fails from certain workstations.
Recommended Resolution Path
- Compare protocol and port settings between the working server queue and the failing direct queue.
- Inspect local firewall rules and SNMP status settings on the client queue.
- Check whether the printer requires raw 9100, LPR, or a secured protocol.
- Document the supported print path so ad hoc direct queues do not keep proliferating.
Technician Notes
Document what changed, what confirmed the fix, and whether the issue points to a broader standards gap worth addressing for the client.
- Log in to post comments
Subjects