Intune Win32 app installs but detection never succeeds

Minimal guidance for messy support realities.

Scenario

The app appears to install correctly, yet Intune keeps retrying because detection rules never pass.

Recommended Resolution Path

  1. Compare the detection rule to the actual installed file path, registry path, or product code.
  2. Check whether the app installs in user context while detection looks in machine context.
  3. Review install logs on the endpoint before changing assignment strategy.
  4. Fix the detection logic surgically rather than masking the symptom with forced reinstalls.

Technician Notes

Document what changed, what confirmed the fix, and whether the issue points to a broader standards gap worth addressing for the client.