Scenario
A public website loads from mobile data but fails from inside the office network.
Recommended Resolution Path
- Check internal DNS for stale or split-horizon records.
- Confirm hairpin NAT is supported if the internal network is resolving to the public IP.
- Test with hosts file override or direct internal record to isolate name resolution.
- Review local web filtering or firewall policies affecting the domain.
Technician Notes
Confirm the business impact, document the root cause, and capture any preventative follow-up in the PSA or client knowledge base.
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