Scenario
A device is encrypted and functioning, but compliance still reports BitLocker as not compliant.
Recommended Resolution Path
- Compare the encryption state reported locally with what Intune and Entra are receiving.
- Check whether the wrong drive or protector type is being evaluated.
- Force a sync and verify recovery key escrow completed successfully.
- If reporting lags repeatedly, document the delay so support can set expectations accurately.
Technician Notes
Document what changed, what confirmed the fix, and whether the issue points to a broader standards gap worth addressing for the client.
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Subjects