Scenario
A selective wipe or retire action completes, yet company apps or data remain on the device.
Recommended Resolution Path
- Verify whether the device was truly MDM-managed versus only app-protected.
- Check application data protection behavior separately from full device enrollment expectations.
- Review the exact retire or wipe action sent and the platform support matrix.
- If the device is BYOD, document what selective wipe can and cannot remove.
Technician Notes
Document what changed, what confirmed the fix, and whether the issue points to a broader standards gap worth addressing for the client.
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Subjects