Scenario
Users expect several weeks of recovery points, but older NAS snapshots disappear after only a few days.
Recommended Resolution Path
- Inspect the actual retention schedule and any space-pressure pruning behavior.
- Check whether replication or another job depends on the same snapshot set.
- Model expected capacity versus retention instead of guessing at safe numbers.
- Communicate the real recovery window clearly after policy correction.
Technician Notes
Document what changed, what confirmed the fix, and whether the issue points to a broader standards gap worth addressing for the client.
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