Scenario
A website or appliance appears trusted on Windows but still shows trust errors on macOS devices.
Recommended Resolution Path
- Inspect the full chain the server presents, not just the leaf certificate.
- Check for missing intermediate certificates or unusual trust requirements on Apple platforms.
- Verify the hostname and SANs match exactly what users browse to.
- Retest from a clean browser session after correcting the chain.
Technician Notes
Document what changed, what confirmed the fix, and whether the issue points to a broader standards gap worth addressing for the client.
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