Scenario
macOS users in browsers are blocked while Windows users pass the same policy without issue.
Recommended Resolution Path
- Check whether the browser meets device compliance claim requirements on macOS.
- Review platform conditions, approved client app settings, and device registration state.
- Compare a failing browser session against a working app-based sign-in from the same Mac.
- If the policy intent is browser access, align the client support model explicitly.
Technician Notes
Document what changed, what confirmed the fix, and whether the issue points to a broader standards gap worth addressing for the client.
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Subjects