Scenario
An internal firewall, NAS, or switch web UI triggers browser trust warnings for all staff.
Recommended Resolution Path
- Replace self-signed certs with an internal CA or a valid public certificate where possible.
- Ensure the certificate SAN contains the hostname users actually browse to.
- Publish the root CA only if your internal PKI governance is solid.
- Document the management URL so staff stop bypassing warnings with the wrong hostname.
Technician Notes
Confirm the business impact, document the root cause, and capture any preventative follow-up in the PSA or client knowledge base.
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Subjects