Scenario
A laptop enters recovery repeatedly when users alternate between docked and undocked boot states.
Recommended Resolution Path
- Review firmware, TPM, and secure boot measurements against the docking hardware changes.
- Update BIOS and dock firmware before making riskier TPM changes.
- Suspend BitLocker for controlled testing, then re-enable once the platform is stable.
- If one dock model keeps triggering recovery, standardize away from it.
Technician Notes
Document what changed, what confirmed the fix, and whether the issue points to a broader standards gap worth addressing for the client.
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