QuickBooks database service listens but discovery scan finds nothing

Scenario

The host service is running, but clients cannot discover the company file through the scan or browse process.

Recommended Resolution Path

1. Check firewall exceptions for the exact QuickBooks year and service ports.
2. Review whether the database manager scanned the correct folder path.
3. Test direct UNC access to the file server to separate discovery from actual share access.
4. If the host changed IP or name recently, update support notes and shortcuts.

Technician Notes

Document what changed, what confirmed the fix, and whether the issue points to a broader standards gap worth addressing for the client.