Scenario
One warehouse terminal receives duplicate scans in the ERP while all others behave normally.
Recommended Resolution Path
- Inspect keyboard wedge settings, scanner firmware, and whether another input layer is echoing scans.
- Test the scanner in a plain text field outside the ERP.
- Compare the station configuration with a known-good warehouse endpoint.
- If the issue is intermittent, capture the exact scan path before replacing hardware blindly.
Technician Notes
Document what changed, what confirmed the fix, and whether the issue points to a broader standards gap worth addressing for the client.
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