ERP barcode scanner input duplicated in one warehouse station

Minimal guidance for messy support realities.

Scenario

One warehouse terminal receives duplicate scans in the ERP while all others behave normally.

Recommended Resolution Path

  1. Inspect keyboard wedge settings, scanner firmware, and whether another input layer is echoing scans.
  2. Test the scanner in a plain text field outside the ERP.
  3. Compare the station configuration with a known-good warehouse endpoint.
  4. If the issue is intermittent, capture the exact scan path before replacing hardware blindly.

Technician Notes

Document what changed, what confirmed the fix, and whether the issue points to a broader standards gap worth addressing for the client.