LOB service account password rotated and nightly imports stopped

Scenario

A password rotation succeeded in AD, but scheduled imports into the ERP stopped overnight.

Recommended Resolution Path

1. Identify every service, task, and integration still using the old credential.
2. Review whether the import service stores credentials in Windows service config, app config, or a vault.
3. Test the import manually under the corrected account context.
4. Use the incident to inventory service account dependencies more cleanly.

Technician Notes

Document what changed, what confirmed the fix, and whether the issue points to a broader standards gap worth addressing for the client.