Scenario
Users can see call recording start, but the resulting files are unavailable or purged too quickly.
Recommended Resolution Path
- Review where recordings are stored and which retention policy applies.
- Check service permissions between the phone platform and storage target.
- Test one recorded call and follow it all the way to storage.
- If compliance depends on retention, treat missing recordings as a serious gap.
Technician Notes
Document what changed, what confirmed the fix, and whether the issue points to a broader standards gap worth addressing for the client.
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