Scenario
Desktop browsers trust the site, but mobile users still receive certificate warnings.
Recommended Resolution Path
- Inspect the full served chain and supported ciphers for mobile compatibility.
- Check whether an intermediate certificate is missing from the server bundle.
- Test on multiple mobile platforms to separate one-client behavior from a general chain issue.
- Correct the chain at the server rather than asking users to bypass warnings.
Technician Notes
Confirm the result, document the root cause, and record any preventative action worth standardizing.
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Subjects