Scenario
A newly onboarded application fails under Conditional Access because sign-ins do not present expected device conditions.
Recommended Resolution Path
- Review how that app authenticates and whether it supports the same client claim model as other apps.
- Test browser, desktop client, and mobile sign-ins separately.
- Check sign-in logs for the exact grant control that fails.
- Tune the policy intentionally for the app rather than broad weakening.
Technician Notes
Confirm the result, document the root cause, and record any preventative action worth standardizing.
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Subjects