Compliance reports healthy but remediation script never ran

Minimal guidance for messy support realities.

Scenario

The device looks compliant overall, yet the expected remediation action clearly never executed.

Recommended Resolution Path

  1. Separate compliance state from remediation success in your review.
  2. Inspect the remediation assignment, detection logic, and script logs on the device.
  3. Test with a known-new endpoint to make sure the workflow is not one-time only.
  4. If the script is nonessential, avoid blocking users while you fix the automation.

Technician Notes

Confirm the result, document the root cause, and record any preventative action worth standardizing.