FileVault personal recovery key displayed once and never captured

Scenario

A Mac enabled FileVault, showed a personal recovery key to the user, and no one saved it.

Recommended Resolution Path

1. Determine whether an institutional key or MDM escrow exists despite the missed display.
2. Do not assume the device is recoverable until escrow is verified.
3. Rotate the key under management if the platform now supports escrow correctly.
4. Document the enrollment sequence so recovery material is captured before rollout is considered complete.

Technician Notes

Confirm the result, document the root cause, and record any preventative action worth standardizing.