Scenario
Users can authenticate to a remote Windows server, but after login they only see a black screen with a cursor.
Recommended Resolution Path
- Test whether explorer.exe is failing by opening Task Manager with Ctrl+Shift+Esc.
- Install pending graphics and Windows updates on the host.
- Disable bitmap caching in the RDP client for a quick A/B test.
- Check whether the server is resource-starved or locked by a runaway profile or startup process.
Technician Notes
Confirm the business impact, document the root cause, and capture any preventative follow-up in the PSA or client knowledge base.
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Subjects