OneDrive sync conflict storm in shared folder

Scenario

A team reports dozens of duplicate files and sync conflicts in a shared OneDrive or SharePoint library.

Recommended Resolution Path

1. Identify whether multiple users are editing offline copies at the same time.
2. Pause sync on all affected endpoints except one and allow the library to stabilize.
3. Review invalid filename, path length, and unsupported character issues.
4. Enable Files On-Demand and ensure the library is not oversized for the endpoint hardware.

Technician Notes

Confirm the business impact, document the root cause, and capture any preventative follow-up in the PSA or client knowledge base.