Scenario
A mailbox migration completes, but cached Outlook search stops finding recently delivered messages even though items are visible in folders.
Recommended Resolution Path
- Confirm the mailbox is healthy in Outlook on the web before changing the desktop client.
- Rebuild the local search index and verify Outlook is included in Windows indexing options.
- Toggle Cached Exchange Mode off and back on only after exporting any unsynced local data.
- If the issue persists for one profile only, test with a fresh Outlook profile and document the result.
Technician Notes
Document what changed, what confirmed the fix, and whether the issue points to a broader standards gap worth addressing for the client.
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