Scenario
Users report server-side rules stopped moving mail automatically after the mailbox approached or hit storage limits.
Recommended Resolution Path
- Confirm whether the mailbox was over quota and whether warning thresholds were recently cleared.
- Review rule size, complexity, and whether multiple clients are creating conflicting rules.
- Check archive behavior and large folder growth that may be driving the quota issue.
- Have the user validate rule operation from Outlook on the web after cleanup.
Technician Notes
Document what changed, what confirmed the fix, and whether the issue points to a broader standards gap worth addressing for the client.
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