Scenario
Users in a virtual desktop can join meetings, but screen sharing fails or the shared content is blank.
Recommended Resolution Path
- Confirm the VDI optimization package matches the Teams build and virtualization platform.
- Test whether camera and audio redirection are working as expected.
- Review GPU acceleration and multimedia redirection settings in the VDI broker.
- If only one pool is affected, compare image version and plugin drift against a healthy pool.
Technician Notes
Document what changed, what confirmed the fix, and whether the issue points to a broader standards gap worth addressing for the client.
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Subjects