Outbound SMTP relay blocked because egress policy matches wrong object group
Scenario
Outbound SMTP relay blocked because egress policy matches wrong object group. The issue is affecting normal operations and needs a repeatable troubleshooting path that fits the MSP Toolkit style.
Route-based tunnel carries traffic one way only after ISP failover
Scenario
Route-based tunnel carries traffic one way only after ISP failover. The issue is affecting normal operations and needs a repeatable troubleshooting path that fits the MSP Toolkit style.
Firewall HA pair stays synchronized but secondary fails takeover test
Scenario
Firewall HA pair stays synchronized but secondary fails takeover test. The issue is affecting normal operations and needs a repeatable troubleshooting path that fits the MSP Toolkit style.
Web filter category update blocks line-of-business app download endpoint
Scenario
Web filter category update blocks line-of-business app download endpoint. The issue is affecting normal operations and needs a repeatable troubleshooting path that fits the MSP Toolkit style.
Inter-VLAN routing works for ping but not for HTTPS sessions
Scenario
Inter-VLAN routing works for ping but not for HTTPS sessions. The issue is affecting normal operations and needs a repeatable troubleshooting path that fits the MSP Toolkit style.
Edge firewall firmware upgrade resets one custom application rule
Scenario
Edge firewall firmware upgrade resets one custom application rule. The issue is affecting normal operations and needs a repeatable troubleshooting path that fits the MSP Toolkit style.
Static NAT entry published correctly yet source IP logging shows proxy address
Scenario
Static NAT entry published correctly yet source IP logging shows proxy address. The issue is affecting normal operations and needs a repeatable troubleshooting path that fits the MSP Toolkit style.
Port forward works externally but internal hairpin access fails
Scenario
Port forward works externally but internal hairpin access fails. The issue is affecting normal operations and needs a repeatable troubleshooting path that fits the MSP Toolkit style.
Firewall geo-block policy stops vendor access from approved country range
Scenario
Firewall geo-block policy stops vendor access from approved country range. The issue is affecting normal operations and needs a repeatable troubleshooting path that fits the MSP Toolkit style.
Site-to-site VPN tunnel shows up but traffic returns through wrong route
Scenario
Site-to-site VPN tunnel shows up but traffic returns through wrong route. The issue is affecting normal operations and needs a repeatable troubleshooting path that fits the MSP Toolkit style.