Syncro Windows agent service stops after antivirus quarantine action
Field Summary
Syncro Windows agent service stops after antivirus quarantine action is a RMM / PSA / Automation ticket where the visible symptom can be misleading. RMM and PSA tickets need proof of object identity, policy scope, execution context, automation trigger, and endpoint state. Portal status alone does not prove the endpoint or workflow actually completed. Portal status is not proof of local execution; verify run history, service state, and security blocks.
Syncro remote access launches but session never connects to the workstation
Field Summary
Syncro remote access launches but session never connects to the workstation is a RMM / PSA / Automation ticket where the visible symptom can be misleading. RMM and PSA tickets need proof of object identity, policy scope, execution context, automation trigger, and endpoint state. Portal status alone does not prove the endpoint or workflow actually completed. The fastest path is to identify which layer changed and prove it with logs or a repeatable test.
Syncro alerts create duplicate tickets for the same endpoint event
Field Summary
Syncro alerts create duplicate tickets for the same endpoint event is a RMM / PSA / Automation ticket where the visible symptom can be misleading. RMM and PSA tickets need proof of object identity, policy scope, execution context, automation trigger, and endpoint state. Portal status alone does not prove the endpoint or workflow actually completed. The fastest path is to identify which layer changed and prove it with logs or a repeatable test.
Syncro patch policy approves updates but endpoints never install them
Field Summary
Syncro patch policy approves updates but endpoints never install them is a RMM / PSA / Automation ticket where the visible symptom can be misleading. RMM and PSA tickets need proof of object identity, policy scope, execution context, automation trigger, and endpoint state. Portal status alone does not prove the endpoint or workflow actually completed. The fastest path is to identify which layer changed and prove it with logs or a repeatable test.
Syncro agent shows online but scripts never return output
Field Summary
A Syncro asset can look online while scripts return no output because heartbeat and script execution are separate paths. Work the problem from asset identity, policy scope, script history, agent service state, execution context, and endpoint security blocks before reinstalling the agent.