SharePoint document preview works for PDFs but not Office files
Issue Summary
This article covers a OneDrive & SharePoint issue where SharePoint document preview works for PDFs but not Office files. Use the path below to confirm scope, rule out simple causes, and move from user-safe checks into deeper administrator remediation without changing the article URL or taxonomy.
OneDrive shortcut to shared folder duplicates content in File Explorer
Issue Summary
This article covers a OneDrive & SharePoint problem centered on OneDrive shortcut to shared folder duplicates content in File Explorer. Use the path below to verify symptoms, separate workstation-level causes from service-side causes, and escalate cleanly if standard repair steps do not hold.
SharePoint site logo updates but old icon persists in browser tabs
Issue Summary
This article covers a OneDrive & SharePoint issue where SharePoint site logo updates but old icon persists in browser tabs. Use the path below to confirm scope, rule out simple causes, and move from user-safe checks into deeper administrator remediation without changing the article URL or taxonomy.
OneDrive stops syncing after device name change in Entra
Issue Summary
This article covers a OneDrive & SharePoint issue where OneDrive stops syncing after device name change in Entra. Use the path below to confirm scope, rule out simple causes, and move from user-safe checks into deeper administrator remediation without changing the article URL or taxonomy.
SharePoint library column added but existing documents show blank values
Issue Summary
This article covers a OneDrive & SharePoint issue where SharePoint library column added but existing documents show blank values. Use the path below to confirm scope, rule out simple causes, and move from user-safe checks into deeper administrator remediation without changing the article URL or taxonomy.
OneDrive Files On-Demand icons missing after Windows feature update
Issue Summary
This article covers a OneDrive & SharePoint issue where OneDrive Files On-Demand icons missing after Windows feature update. Use the path below to confirm scope, rule out simple causes, and move from user-safe checks into deeper administrator remediation without changing the article URL or taxonomy.
SharePoint modern page embeds video that fails only on mobile
Issue Summary
This article covers a OneDrive & SharePoint issue where SharePoint modern page embeds video that fails only on mobile. Use the path below to confirm scope, rule out simple causes, and move from user-safe checks into deeper administrator remediation without changing the article URL or taxonomy.
SharePoint permissions look correct but external guest still blocked
Issue Summary
This article covers a OneDrive & SharePoint issue where SharePoint permissions look correct but external guest still blocked. Use the path below to confirm scope, rule out simple causes, and move from user-safe checks into deeper administrator remediation without changing the article URL or taxonomy.
OneDrive sync client reports healthy while one library never updates
Issue Summary
This article covers a OneDrive & SharePoint issue where OneDrive sync client reports healthy while one library never updates. Use the path below to confirm scope, rule out simple causes, and move from user-safe checks into deeper administrator remediation without changing the article URL or taxonomy.
OneDrive known folder move completes but desktop files stop syncing
Issue Summary
This article covers a OneDrive & SharePoint issue where OneDrive known folder move completes but desktop files stop syncing. Use the path below to confirm scope, rule out simple causes, and move from user-safe checks into deeper administrator remediation without changing the article URL or taxonomy.